Shipping policy

Welcome to our e-commerce clothing shop. We hope you love your new clothing and accessories, but we understand that sometimes things don't work out. That's why we have a hassle-free return policy to make sure you are completely satisfied with your purchase.

Returns

We accept returns within 30 days of the purchase date for all unused, unworn, and undamaged items. To initiate a return, please contact us at [insert contact information] with your order number and the item(s) you wish to return. We will provide you with a return shipping label and instructions for returning your item(s).

Refunds

Once we receive your returned item(s), we will inspect them to ensure they are in new and unused condition. If the item(s) meet our return policy criteria, we will issue a refund to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable and we do not refund expedited shipping fees.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at [insert contact information]. We will provide you with instructions for returning the original item and placing a new order for the replacement item. Please note that shipping charges will apply for the replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [insert contact information] within 48 hours of receiving your order. We will provide you with a return shipping label and instructions for returning the item. Once we receive the item, we will inspect it to determine if it is eligible for a refund or exchange.

Final Sale Items

Some items, such as clearance or sale items, may be marked as final sale and are not eligible for returns or exchanges. Please check the product description carefully before purchasing.

Contact Us

If you have any questions or concerns about our return policy, please contact us at info@comfortloom.com. We are committed to providing you with the best customer service possible and will respond to your inquiries as soon as possible.